03301 221 221 
info@reventus.co.uk 

VULNERABLE CUSTOMERS 

VULNERABLE CUSTOMERS 

Are you a Vulnerable Customer? 
 
If you are vulnerable, Reventus are here to help. We focus on helping you regain control of your finances to enable a repayment plan that is both affordable and realistic to you and our client, we aim to help people out of debt, in preference to getting debt out of people. 
We know from our vast experience that debt collection can be unsettling and new to a lot of people which is why we have put together this fact sheet to help remove the stigma and allow you to ask for the help you may need. 
 
What is a vulnerable customer? 
 
Vulnerability can be caused by many different situations that life throws our way: 
 
You have been affected by the recent pandemic 
You have a disability 
You have mental health issues 
You are aged over 65 
You are pregnant 
You don’t speak English as a first language 
You have suffered an emotionally situation e.g., divorce, bereavement, redundancy. 
At Reventus, we are committed to being able to support our most vulnerable customers. Our Welfare Team can only do this if we are aware of your circumstances. We will register you on our system, look at your case individually and then outline to you the best way we can help. Whether that is signposting you to a relevant organisation that can help you get back on track or just to walk you through how best to deal with the accounts we hold for you. 
 
We may require you to send in a form of proof to evidence your circumstances and this will enable us to give you the right help we believe will assist you. 
Template letter to send to Creditors if you need to reduce a payment agreement for non-priority debt to be able to pay priority debt. 

VULNERABILITY REGISTRATION SERVICE 

We have partnered with Vulnerability Registration Service (VRS) which is a free central register and users can remove themselves from it whenever they decide their circumstances have sufficiently improved. 
The ability to register with VRS your status as vulnerable, means that you will not need to go through all the circumstances as to why you have found yourself as financially vulnerable, when communicating with lenders and creditors. 
 
The service has been set up to help the vulnerable, by providing two options. 
 
Option 1 is purely to flag you as vulnerable, which allows organisations that are members of VRS to better understand your situation. 
 
Option 2 also gives you the ability to opt to be pre-declined for financial service applications, which will help you by not getting further into debt. 
 
To find our more and to self-refer, please click on the link below. Please note that this is a self-referral service only. 
 
If you have already registered with VRS, please advise our Welfare Team. 
If we have asked you to send us some supporting documentation, please complete the form below 
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