Local Authorities are responsible for ensuring efficient and accountable management of their properties and have robust end-of-tenancy procedures in place to prevent tenants moving on without paying their arrears. Even with preventative measures in place, our clients often face the time-consuming and costly headache of pursuing former tenant arrears. Reventus are specialists in debt collection and have helped Local Authorities across England and Wales to maximise their income through the successful recovery of former tenant arrears.
In many cases a tenant may vacate a property without a forwarding address or contact details, making it hard for our clients to pursue any outstanding payments that may be due. Our eTrace® analysts are experienced in tracing these individuals and have more than double the average success rates in tracking former tenants. We engage quickly with them in order that they repay arrears owed on their previous property.
There are many reasons why our customers leave behind unpaid arrears when vacating a property. Reventus works with each individual to understand their financial challenges and ascertain their ability to make payment, working in a fair and ethical manner. We also have access to enhanced data with our eTrace® systems, which allows us to understand the level of debt and financial situation of former tenant arrears customers, which allows us to categorise our customers into three segments. Our Welfare Team are then able to signpost vulnerable customers to practical free debt management organisations and help them to determine if they are receiving all the benefits to which they may be entitled.
Our aim is to successfully recover former tenant arrears for our clients. We always undertake a thorough assessment of each debt submitted to tailor a debt recovery plan that maximises the chances of a positive and swift outcome for our clients. During the COVID-19 pandemic, we have spent time reviewing our methods of communication and have heavily invested in our digital communication strategies. This allows us to communicate with our customers in a fast and effective way. By making it easy for customers who owe former tenant arrears to liaise with us, we are vastly improving the chances of successfully recovering the debt. Reventus support ongoing training for our staff and continually invest in the latest technology to trace former tenants and plan data driven repayment strategies to maximise income collection.
Our clients understand the importance of collecting arrears from former housing tenants, but often do not have the time or resource to manage the process in a cost-effective way. Reventus understand that the recovery of debt will help our clients to continue to invest in public services. We work with Local Authorities across England and Wales to pro-actively collect former tenant arrears, with positive outcomes. Contact our team online or call 03301 221 221 to discover more about our former tenant arrears debt recovery service.