03301 221 221 
info@reventus.co.uk 

FAIR AND ETHICAL PUBLIC SECTOR DEBT COLLECTION & TRACING SERVICES 

FAIR AND ETHICAL PUBLIC SECTOR DEBT COLLECTION & TRACING SERVICES 

Reventus are a highly regarded enforcement agency who have built a solid reputation over the last decade as a leading provider of fair and ethical enforcement and tracing services to Local Authority clients. We have established long-standing relationships with clients nationwide and formed close ties to reputable organisations within the free debt advisory sector. 
 
Our professional certificated enforcement agents, collection officers, trace analysts and welfare support team have a wealth of experience in collecting current and aged debt, undertaking challenging cases and customer tracing. Our success rates are consistently high, as we ensure that we have a full understanding of the local areas and diversity of client authority customers.  
We are proud of the high standards that we set ourselves and practise a continuous improvement model that allows us to deliver services in accordance with our ISO 9001:2015 Quality Assurance framework. 
 
 
 
 
 

OUR CONTINUOUS IMPROVEMENT ETHOS 

OUR CONTINUOUS IMPROVEMENT ETHOS 

We believe that our focus on continuous improvement provides sustainable change that benefits our clients and customers. We understand that we represent our Local Authority clients, which is why every member of the Reventus team ensures that our clients' reputations are protected, and the wellbeing of our customers are at the forefront of our processes. 
 
Our company’s ethos has always been ‘Innovate. Deliver. Monitor. Evaluate. Improve.’ in all areas of our business. The debt collection industry is a constantly shifting landscape and to stay ahead of our competitors, we never stand still. Our approach, coupled with ongoing training and support for our management team and staff, inline with our Investors in People Accreditation, means we consistently exceed expectations in key performance areas of our collection services, productivity, client, customer and employee satisfaction. 
 
 
 
 
 

A NEW APPROACH TO  ENFORCEMENT 

A NEW APPROACH TO ENFORCEMENT 

In these unprecedented times of COVID-19 we have proactively redefined our approach to enforcement. 
 
To support our Local Authority clients, their residents and our staff, we have taken time to really focus on developing safe working processes and procedures. We ensure our Local Authority clients' incomes are maintained, by continuing to achieve a high collection rate. Importantly, all customers are supported, to help them through this period and recover from debt. 

A FAIR AND ETHICAL APPROACH TO DEBT RECOVERY 

A FAIR AND ETHICAL APPROACH TO DEBT RECOVERY 

We are proud to be different and a forerunner in adopting processes that focused on supporting customers by establishing our Welfare Team in 2017. Our specialist Welfare Team are trained to identify vulnerability and offer additional support to those in genuine financial difficulty. By working with our customers in a fair and ethical manner, we achieve higher success rates in recovering outstanding debt for our clients, whilst signposting our customers to debt advice to help them build a more stable financial future. 

CERTIFICATIONS, ACCREDITATIONS AND EXPERIENCE 

CERTIFICATIONS, ACCREDITATIONS AND EXPERIENCE 

A number of our management team have previously held senior revenue positions in Local Government and their practical experience provides an important understanding of the excellent service our clients expect us to deliver.  
 
Our knowledge and experience in the collection and recovery of council tax, non-domestic rates arrears, parking fines, former tenant arrears, housing benefit overpayments and unpaid sundry debts across UK Local Authorities and large London Boroughs, means we have the ability to respond quickly to our client’s requirements. 
CIVEA (Civil Enforcement Agency) member. CIVEA are the primary trade association representing Civil Enforcement Agencies 
IRRV Corporate Member 
BPA (British Parking Association) member 
Our accredited quality management system (ISO9001:2015) acts as the mechanism by which all our operations are delivered 
Cyber Essentials certified. A scheme backed by the government in its National Cyber Security Strategy 2016-2021 
Investors in People Accreditation 
All our Enforcement Agents are members of CEAA 
 
 
 
 
 

SOCIAL VALUE OUTCOMES 

SOCIAL VALUE OUTCOMES 

Our team believe we have a responsibility to involve ourselves with the local communities in which we work in as many ways as possible. By adopting a social value approach, we aim to promote social wellbeing and economic growth, whilst minimising environmental impact. For more details about the debt recovery services Reventus offer, please contact our team or  
call 03301 221 221. 
 
 
 
 
 
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